Accept Online Orders with Optional WhatsApp Follow-Up
On Business Growth, Nichevio saves every website Order in your dashboard, then shows the customer the manual payment instructions you set up: UPI, bank transfer, pay on fulfilment or your own. The customer can continue the conversation on your WhatsApp number if they want to. Itemized RFQs are saved the same way, with no payment step.
How Customers Place an Online Order
Five steps, always in this order: a cart from one Branch, review and submit, the Order is saved, your payment instructions appear, and the customer may continue on WhatsApp. Step through them on desktop and mobile.
Nichevio saves the Order
The Order is stored in your dashboard with a reference, before any payment step. It appears in your dashboard as New.
The Website Order Is the Record. WhatsApp Is an Optional Conversation.
Submitted on your Profile, stored by Nichevio
- Submitted from a one-Branch cart on your Profile
- Saved in your dashboard with a reference before any payment step
- Visible to your team with separate Order and payment statuses
- Followed by the manual payment instructions you configured
Opened in the customer’s own app, sent to your number
- A prepared summary the customer can edit before sending
- Addressed to the Branch’s own WhatsApp number
- Not an acceptance, a delivery promise or a payment
- Never sent by Nichevio, and never required for the Order to count
Choose How Customers Pay. Confirm Payment Yourself.
Nichevio does not move money. After an Order is saved it shows the manual method you configured and records what the customer tells you. Only an authorized person on your team marks an Order Paid.
Manual UPI
Your UPI ID and the Order reference are shown. The customer pays from their own UPI app and tells you they have paid.
Bank Transfer
Account details and the reference are shown. Proof can be uploaded for your team to check.
Pay on fulfilment
No payment step online. Payment is settled at pickup or delivery and you record it afterwards.
Your own instructions
Free-text instructions for any other arrangement you accept. Nichevio shows them; it does not collect money.
How a payment status moves
Statuses are labels you and your customer can read; nothing is inferred from a payment app.See the instructions, say they have paid, and upload proof where you allow it. Returning from a payment app changes nothing by itself.
Checks the payment in your own UPI or bank account, then confirms or rejects the claim. Confirming is a separate permission from viewing evidence.
Collect the money, settle it, or mark an Order Paid on its own. Automatic payment processing is not part of the current product.
Receive Itemized Requests for Quotation (RFQs) with No Payment Step
For B2B buyers and bulk requests. The buyer picks RFQ items and quantities, adds delivery and timing details and submits. Nichevio saves the RFQ in your dashboard; you review it and follow up with your quote by email, phone or WhatsApp.
Buyer builds an itemized request
Nichevio saves the RFQ
The RFQ is a Record like any other: a reference, the buyer’s details, the items and quantities. No payment instructions are shown at submission.
You review and follow up
Quoting happens in your own email, phone or WhatsApp conversation. The dashboard keeps the request and its status; it does not generate or send quotes.
Three Examples: a Restaurant Pickup, a Retail Order and a Wholesale RFQ
A one-Branch menu cart submitted for pickup. The kitchen sees it as New, accepts it, and marks payment confirmed once the transfer is checked.
Products from the pantry category ordered for delivery. No online payment step: the Order shows pay on fulfilment and you record payment after delivery.
An itemized RFQ from a business buyer. You reviewed it, replied with a quote from your own email and set the status to In progress while the buyer decides.
Linden Street Bakehouse · nichevio.com/lindenstreetbakehouse
Online Orders and RFQs Are Business Growth Capabilities
Business Growth is the highest self-serve Business plan and the first that includes one-Branch carts, saved Order and RFQ history, manual payment instructions and payment confirmation by your team. Business Free, Starter and Pro present menus and catalogs and collect quote requests on eligible plans, without ordering.
A 30-day introductory trial is available for one eligible Starter, Pro or Growth plan. Trial billing details are confirmed during setup. A Business Starter or Pro trial does not include ordering. Business Enterprise offers custom limits through an approved offer.
Where to next.
The overview, the catalog and lead-capture features, Business pricing and the restaurants solution page.