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Understand Orders and Manual Payment Confirmation

Business Features · 5 min read

In short

On Business Growth a customer submits a one-Branch cart and the Order is saved in your dashboard before any payment step. Your payment instructions then appear on the customer’s protected status page. A customer can say they have paid and attach proof. That changes the payment status to Awaiting your confirmation; the Order and fulfilment status stay as they are. A claim or proof does not confirm payment automatically: an authorised member of your team confirms it with Confirm paid.

Before you start

  • A Business Profile on Business Growth with ordering enabled for the Menu or Product Catalog.
  • Payment methods configured under Business tools › Payments: Manual UPI, Bank Transfer, pay on fulfilment or custom instructions. Automatic payment methods are shown as Coming later and are not available.
  • Team members who will confirm payments need the Confirm payments permission on top of their role and Branch scope.
Linden Street Bakehouse › Orders

Steps

  1. Open Business tools › OrdersNew Orders appear with Order status New and payment status Unpaid, with the same reference the customer sees. Filters such as New and Awaiting confirmation sit above the list.
  2. Work the OrderOpen an Order to see the customer, Branch, fulfilment choice, items and the payment method the customer selected. Use Mark In progress and, when done, Completed. These statuses are for your fulfilment; they do not change payment status.
  3. Review a payment claimWhen the customer presses I have paid, the payment status changes to Awaiting your confirmation and the activity shows “Customer reported payment”, with proof attached if they added it. The Order status (New, In progress or Completed) does not change. Check your own account or till.
  4. Confirm or rejectChoose Confirm paid or Reject claim. The note on the screen reads: “Your decision is recorded with your name and time, and the customer’s protected page updates.” Payment activity keeps the full history.

What to expect

  • Payment statuses in order: Unpaid → Awaiting your confirmation → Paid · confirmed by you, or Rejected.
  • Proof is private. It is visible only to team members with the View payment evidence permission and never appears in notification previews.
  • An optional Send summary to WhatsApp button on the customer’s page opens a prepared message in their own WhatsApp. The activity shows “WhatsApp opened by customer · delivery not confirmed”; it is not an order channel and does not change any status.
  • A payment claim or proof does not automatically confirm payment; an authorised member of your team confirms it. Nichevio does not collect the money, and Nichevio subscription billing is separate from payments your customers make to you.

Troubleshooting and limitations

I can see the Order but cannot confirm paymentThe message reads “You can review this Order, but you cannot confirm payment.” Confirming needs an explicit permission from the Owner, plus matching Branch scope.
The customer says they paid but nothing changedAsk them to press I have paid on their status page; the link is in their confirmation. You can also confirm directly once you have checked the payment yourself.
Wrong amount or wrong payeeReject the claim with a note and contact the customer from your own phone. If your payment instructions were changed without your knowledge, review Business tools › Payments and the Team page, and contact Nichevio.
RFQsRequests for quotation are saved separately from Orders and have no payment step. Reply with your quotation from your own email or phone.
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