A published menu at nichevio.com/yourrestaurant/menu with categories, items, prices and today’s availability for each Branch. Optionally, online Orders saved in your dashboard with the manual payment instructions you choose.
- Your menu by category, with a short description and price for each item
- Options that change the price or the item: portion, size, add-ons or dietary choices
- Photos of the dishes you want to show (optional; images start on Business Starter)
- Each Branch with its address, hours and the WhatsApp number that answers
- If you want Orders: your fulfilment choices (pickup, dine-in, delivery) and how customers should pay
1. Displaying a menu is not the same as taking orders
A digital menu is a page people open from a link or a QR code on the table and read on their phone. It replaces the laminated card and the photo of the menu you keep sending on WhatsApp. Online ordering is a second step: the customer picks items, submits an Order and follows your payment instructions. They need different things from you, and on Nichevio they start on different plans.
Many restaurants find it easier to publish the menu first and run it for a few weeks. Add ordering when the menu is stable and you have someone who will watch the Orders list during service.
2. Structure the menu for a phone screen
- Keep categories to the ones customers use to decide, such as Breads, Pastries, Coffee and Pantry. A short list is easier to scan on a phone.
- Each item needs a name, a price and, where it helps, one line of description. “Naturally leavened, 36-hour ferment” describes a country sourdough better than adjectives do.
- Put choices that change the price or the item in options: whole or half loaf, size, grind.
- Mark what is not available today instead of deleting it. “Sold out today” keeps the item in place for tomorrow.
Linden Street Bakehouse, a bakery and café, runs two Branches, Linden Street and Riverside, from one Profile. The menu is built once; each Branch shows what it serves at its own prices.
3. Create your Business Profile and add Menu items
- Create a Business ProfileSign up, name your Workspace and choose Create your first profile. Pick Business and the Restaurant / Cafe category; Nichevio builds a starter with the Menu, Opening Hours, Locations / Branches and WhatsApp CTA Widgets.
- Open Business tools › OfferingsOfferings are the items you sell: Menu items, Products, Services and RFQ items. Add each dish once with its name, category, description, price and options. Each item is one record that you assign to Branches; it is never duplicated per Branch.
- Add images where you have themItem images start on Business Starter (25 item images). On Business Free the menu is text-only, which is easier to read on a phone than a photo of a printed menu.
- Check the Menu Widget on your ProfileThe Menu Widget shows your categories and items for one Branch at a time, with the sticky button you choose: WhatsApp this Branch, or Start an Order on Business Growth.
4. Set up Branches and Branch-specific prices
Add each location under Business tools › Branches, with its address, hours and WhatsApp number. Each menu view belongs to one Branch, so the customer sees that Branch’s prices and availability.
On Business Pro and Growth you can override price and availability per Branch. In the Branch editor each item shows one of three states: Inherited (uses the Profile default), Custom for this Branch (a different price or availability) or Not available at this Branch. Country sourdough at one price at Linden Street and a slightly higher one at Riverside is one item with one override, not two items.
5. Share the menu by link and QR code
Your menu lives at nichevio.com/yourrestaurant/menu. Put the link in your WhatsApp Business profile and your map listing, and print the QR code on table tents and the counter board. The WhatsApp CTA on the menu opens a chat with the Branch number in the customer’s own WhatsApp; it is a message, not an order, and works on every plan.
6. Add online Orders on Business Growth
With Orders switched on, the sticky button becomes Start an Order. The customer builds a cart for one Branch, picks a fulfilment option you offer and submits it on the page. The Order is saved in your dashboard first; only then do your payment instructions appear.
- Configure fulfilment and payment methodsUnder Business tools › Payments choose what you offer: Manual UPI, Bank Transfer, pay on fulfilment (cash on delivery or pay at pickup) or your own instructions. These are your methods; Nichevio shows them to the customer and records what happens next.
- The customer submits the cartThe Order appears under Business tools › Orders as New with payment Unpaid, with the same reference the customer sees on their protected status page.
- The customer pays and tells youThe status page shows your instructions and the reference. The customer pays from their own app or at pickup and can press I have paid, optionally attaching proof. That changes the payment status to Awaiting your confirmation. The Order and fulfilment status do not change, and the claim does not confirm the payment.
- Someone on your team confirmsOpen the Order and choose Confirm paid or Reject claim after checking your own account or till. The decision is recorded with the team member’s name and time, and the customer’s page updates.
7. Keep the menu current
- Update availability during service: Sold out today keeps the item in place.
- Change a price once in Offerings; every Branch that inherits it follows.
- Review the menu monthly. Remove items you have not served in a month rather than letting them sit.
- If you take Orders, check the Orders list at the start and end of each service for anything Awaiting your confirmation.
Common mistakes and limitations
- Uploading a photo of the printed menu. It cannot be searched, read on a small screen or updated per Branch.
- One menu for two Branches with different prices. Use Branch overrides on Business Pro or higher.
- Promising delivery times on the page. Fulfilment timing depends on your kitchen; keep it to the options you offer.
- Treating WhatsApp messages as Orders. Without Business Growth there is no cart, no reference and no Order record.
- Marking an Order Paid from a screenshot. Check your own account or till before Confirm paid.
- Expecting Nichevio to collect payment. Customers pay you directly using your instructions; Nichevio records the claim and your confirmation.