Nichevio Refund Policy

This policy applies to payments you make for Nichevio itself:

• self-serve paid plans in the Individual and Business families;
• Individual Premium and Business Enterprise subscriptions under an accepted custom offer; and
• add-ons bought from Nichevio, such as additional Branch capacity, where offered.

It forms part of the Terms of Service and applies together with the Subscription Terms.

Many businesses use Nichevio to show menus and catalogs and to receive Orders, RFQs and booking requests. If you paid a business for goods or services, that business is the seller. It is responsible for its goods and services, fulfilment, cancellations, returns and refunds.

Payments for those Orders go directly from you to the business, using the payment instructions the business provides. Nichevio does not receive, hold or settle that money, does not operate escrow and cannot issue refunds for it. Dodo Payments is not involved in those payments.

If you want a refund for such a purchase:

• contact the business using the details on its Profile or on your Order status page;
• if you paid by card, bank transfer or a payment app, your bank or payment provider may also be able to help; and
• if you believe a business is acting fraudulently, report its Profile through Report Abuse.

Telling a business that you have paid, or uploading proof of payment, records your claim for the business to check. It does not confirm the payment. WhatsApp messages with a business are a way to communicate, not a payment.

Nichevio subscriptions are sold through Dodo Payments, which acts as merchant of record. Dodo Payments processes the payment and issues the invoice, and the Buyer Terms of Dodo Payments ↗ that you accept at checkout apply to the payment, including their terms on refunds, chargebacks and taxes. Dodo Payments handles payment information under the Privacy Policy of Dodo Payments ↗.

You can send refund requests to us. We work with Dodo Payments to handle them, and any refund is paid through Dodo Payments.

Nothing in this policy excludes or limits rights you have under the consumer protection law that applies to you, for example where you were charged in error or where the service was not provided as described. If the law gives you a right to a refund, we will honour it.

Send your request through the Contact page, with Billing selected as the inquiry type. Please include:

• the email address of your Account and your Workspace Username;
• the Profile address and plan the payment was for;
• the date, amount and currency of the charge, and the invoice or receipt reference if you have it; and
• why you are asking for a refund.

Requests should come from the Owner of the Workspace or the person who made the payment. We may ask you to confirm your identity or your authority over the Workspace. Never send card numbers, banking passwords or sign-in codes.

1. 1We confirm that we have your request and check that it comes from someone entitled to make it.
2. 2We review the request with the billing records for the Workspace and the payment record held by Dodo Payments.
3. 3We consider the circumstances, such as a duplicate or mistaken charge, a problem that prevented you from using a paid feature, and anything the law requires.
4. 4We tell you the outcome by email. If we decline the request, we explain why.
5. 5If a refund is approved, it is issued through Dodo Payments to the payment method used for the original payment. When the money reaches you depends on Dodo Payments and your bank or card provider.

A refund may be for the full amount or part of it, depending on the circumstances.

A refund does not by itself cancel your subscription. If you also want to stop future renewals, cancel the subscription as described in the Subscription Terms.

If a payment is refunded in full and the subscription is cancelled, the plan’s features may end from the date the cancellation takes effect, and the Profile moves to the Free plan of its family. A partial refund does not change your plan.

Trial billing details are confirmed during setup, as described in the Subscription Terms. This policy applies to any amount charged for a Nichevio subscription, including after a trial.

If you do not recognise a charge or think you were charged incorrectly, please contact us before you dispute it with your bank or card provider, so that we can look into it with Dodo Payments. The Buyer Terms of Dodo Payments ↗ also ask buyers to contact Dodo Payments before raising a chargeback.

While a charge is disputed, we may review the related subscription. Disputing a charge does not affect any statutory right you have.

Taxes on Nichevio subscriptions are calculated and collected by Dodo Payments as merchant of record. Questions about refunds of tax amounts are handled under the Buyer Terms of Dodo Payments ↗; contact us and we will help you raise them.

We may update this policy when our billing arrangements or the law change. The version and date at the top of this page show which version is current.

Whether a payment can be refunded is decided under the terms that applied to the purchase or renewal it was for, together with any later change that validly applies to it and any rights the law gives you. Making a request after this policy changes does not replace the terms that applied to your purchase.

Refund and billing requests: the Contact page, with Billing selected. Legal questions: the Contact page, with Legal selected.

Nichevio is operated by Zealsync Private Limited. Postal address: 11/131, Elanthoor, Pathanamthitta – 689643, Kerala, India.